Terms & Conditions

1. About these terms

These Terms & Conditions govern your use of kratomkenya.com and purchases from Kratom Kenya, a business operating from Nairobi, Kenya ("Kratom Kenya", "we", "us", or "our"). By creating an account, submitting an order, or using the website, you agree to these terms and our Privacy Policy and Cookie Policy.

If you do not agree, do not use the website or place an order.

2. Age and lawful use

• You must be at least 18 years old and legally capable of entering a contract to order.
• You must provide accurate, current contact, delivery, and payment information.
• You are responsible for checking whether possession and use of a product is lawful at your destination and for using products responsibly.
• We may refuse or cancel an order where age, identity, payment, stock, fraud, safety, or legal requirements cannot be satisfied.

3. Product and health information

Website descriptions are general product information and are not medical advice. Our products are not represented as medicines and are not intended to diagnose, treat, cure, or prevent any disease. Individual responses may vary.

Seek advice from a qualified healthcare professional before use, particularly if you are pregnant or breastfeeding, have a medical condition, take medication, have a history of substance dependence, or may be sensitive to the product. Stop use and seek medical help if you experience an adverse reaction. Do not combine products with alcohol, sedatives, controlled substances, or medication unless a qualified professional confirms it is appropriate.

Do not drive, operate machinery, or undertake safety-sensitive work if a product may impair you. Follow the packaging, storage, and responsible-use information supplied with the product, and keep products away from children and animals.

4. Products, availability, and pricing

Product images are illustrative. Natural products may differ in colour, texture, aroma, or appearance between batches. Prices are shown in Kenyan shillings (KES). Delivery charges and the final total are shown before you submit the order.

Adding an item to a cart does not reserve it indefinitely. Stock, price, or obvious website errors may be corrected before an order is accepted. If a material error affects an order, we will contact you and offer the choice to proceed on the corrected terms or receive a refund for any amount paid.

5. Orders and contract formation

Your checkout submission is an offer to purchase. An automated acknowledgement does not by itself mean that we have accepted the order. Acceptance occurs when we confirm the order for fulfilment, subject to successful payment, stock, lawful delivery, and any necessary checks.

Keep your order number and protect any guest tracking link or account credentials. Contact us promptly if an acknowledgement contains an error.

6. Payments

M‑Pesa and card payments are processed on Paystack's secure hosted checkout. Paystack's own terms and privacy practices also apply to the payment service. We do not receive or store your full payment-card number, CVV, or M‑Pesa PIN.

An order is treated as paid only after the payment provider confirms the correct reference, amount, currency, and successful status. A pending, reversed, declined, duplicated, or disputed transaction may delay fulfilment while it is reconciled. Never send your card security code or M‑Pesa PIN to us by email, chat, or WhatsApp.

7. Delivery

Delivery estimates are estimates, not guaranteed delivery times. You must provide a complete address and a reachable Kenyan phone number. Risk passes on delivery to you or a person you authorise to receive the parcel. If an address is incorrect, access is unavailable, or delivery is repeatedly unsuccessful, reasonable redelivery or return costs may apply.

Inspect the parcel promptly. Do not use a product if its seal is broken unexpectedly, it appears contaminated, or it differs materially from what you ordered; contact us with the order number and clear photographs.

8. Cancellations, returns, and refunds

• You may request cancellation before dispatch. Once dispatched, delivery and return costs may already have been incurred.
• For a change of mind, contact us within 7 days after delivery. A return must be authorised, unused, unopened, sealed, and in its original saleable packaging. Hygiene, safety, or tamper-sensitive goods cannot be returned after opening unless faulty or otherwise required by law.
• Report a wrong, damaged, defective, or materially misdescribed item within 48 hours of delivery where reasonably possible, with the order number and supporting photographs. This notice period does not remove a right that Kenyan law gives you.
• Approved refunds are returned to the original payment method where practicable, normally within 7–14 business days after inspection or provider processing. Bank or payment-provider timing is outside our control.

Contact us before returning anything so we can provide the correct instructions. We do not exclude remedies available for defective goods, unfair practices, or other non-excludable consumer rights.

9. Accounts and website security

You are responsible for keeping your password and devices secure and for activity performed through your account. Notify us promptly of suspected unauthorised access. You must not probe, disrupt, scrape, reverse engineer, introduce malicious code, bypass controls, impersonate another person, or use the website for fraud or unlawful activity.

We may suspend access to protect customers, the website, or third parties, or where these terms are materially breached.

10. Intellectual property

The website's branding, copy, layout, graphics, and original content belong to Kratom Kenya or its licensors. You may use the website for personal shopping only. No licence is granted to reproduce, sell, modify, or commercially exploit this content without written permission.

11. Availability and liability

We take reasonable care but do not promise uninterrupted or error-free access. To the extent permitted by law, we are not liable for indirect or consequential loss, loss caused by misuse contrary to supplied information, or events outside our reasonable control. We remain responsible where liability cannot lawfully be limited, including applicable consumer protections.

12. Privacy

Our Privacy Policy explains the personal data we collect, why we use it, who receives it, how long it is kept, and your choices and rights.

13. Changes, governing law, and disputes

We may update these terms for legal, security, operational, or service changes. The version displayed when you order generally governs that purchase unless law requires otherwise.

These terms are governed by the laws of Kenya. Please contact us first so we can try to resolve a concern promptly. If it cannot be resolved, either party may use the competent courts or another lawful dispute-resolution process in Kenya.